If you are a professional who works with children and families (e.g. teachers, doctors, or police) and you have concerns about a family, you can refer them to Family and Child Connect for help.
We connect families to government and non-government services within their local area.
How to refer a family
Anyone can refer a family to Family and Child Connect for help, you can:
Making a report to Child Safety
If we receive information to suggest a child may be in need of protection, a report will be made to Child Safety Services. Our experienced Child Protection Practitioners can assist to identify concerns that should be reported and facilitate the process.
A range of Family and Child Connect resources are available for professionals and families.
What happens when you refer a family
When you refer a family to Family and Child Connect, an initial assessment of your concern is undertaken and a range of responses are considered. These responses may include:
Information and advice
We provide you with information and advice on how you could respond. This may include advice on how to keep the family engaged and information on local support services.
Referral to a support service
We can help you refer the family to a support service. The service may help you to gain the family’s consent to the referral, and facilitate engagement between the family and the support service to ensure a smooth process.
Active engagement and referral to Intensive Family Support services
Where families have multiple or complex needs, we will engage them in a more detailed needs assessment and seek their consent to be referred to an Intensive Family Support service.
An experienced Child Protection Practitioner is based at each Family and Child Connect location to help identify and respond to more serious concerns.
How can I contact Family and Child Connect?
You can make contact by visiting us in person, calling 13 FAMILY (13 32 64) or by completing our online referral form.
|Catchment||Service Provider||Street Address||Suburb|
|Beenleigh/Bayside||The Benevolent Society||Unit 1/12 Doig Street||Cleveland|
|Brisbane||Mercy Community, Kurbingui Youth Development and Aboriginal and Torres Strait Islander Community Health Service (ATSICHS)||445 Zillmere Road||Zillmere|
|Browns Plains/Beaudesert||Mercy Community||Level 1, 3202/10-20 Eastern Road||Browns Plains|
|Cairns||Act for Kids, Mareeba Community Centre and Community Support Centre Innisfail||4/202 Scott St||Bungalow|
|Gold Coast||Act for Kids||1–3 Casua Drive||Varsity Lakes|
|Ipswich||Kummara||16 East St||Ipswich|
|Kingaroy||South Burnett CTC||Lot 2 Somerset St||Kingaroy|
|Logan||The Benevolent Society||Level 1, 3994 Pacific Highway||Loganholme|
|Mackay||Act For Kids and Girudala Community Co-operative Society||33A Peel Street||Mackay|
|Maryborough/Bundaberg||Churches of Christ Care||37 Tavistock Street||Torquay|
|Moreton Bay||Mercy Community||Suites 28-29 Kingsgate Centre, 42-44 King Street||Caboolture|
|Mount Isa||Save the Children||121 Marian Street||Townview|
|Rockhampton/Gladstone/Emerald||UnitingCare Community||229 Musgrave Street||North Rockhampton|
|Roma||Mercy Community and Lifeline Darling Downs||35 Queen St||Roma|
|Sunshine Coast/Gympie||Act for Kids||Level 2, 15-17 Ocean St||Maroochydore|
|Toowoomba||Mercy Community||104 South Street||Rangeville|
|Townsville||Mercy Community||111 Charters Towers Rd||Hermit Park|