Family and Child Connect - Families

Connect to the right support to get back on track.

For children to develop and grow in healthy and positive ways, they need life to be stable, even when their family faces tough times.
If you feel that you’ve lost your way or been side-tracked, Family and Child Connect can give you a hand to get back on track.
It’s confidential, free and worth the call. Access to interpreters is available.

How can I contact Family and Child Connect?

You can make contact by visiting us in person, calling 13 FAMILY (13 32 64) or by completing our online referral form.


CatchmentService ProviderStreet AddressSuburb
Beenleigh/BaysideThe Benevolent SocietyUnit 1/12 Doig StreetCleveland
BrisbaneMercy Community and Kurbingui Youth and Family Development445 Zillmere RoadZillmere
Browns Plains/Beaudesert Mercy CommunityLevel 1, 3202/10-20 Eastern RoadBrowns Plains
CairnsAct for Kids, Mareeba Community Centre and Community Support Centre Innisfail4/202 Scott StBungalow
EmeraldUnitingCare Community124 Borilla StreetEmerald
GladstoneUnitingCare Community25 Off StreetGladstone
Gold CoastAct for Kids1–3 Casua DriveVarsity Lakes
IpswichKummara16 East StIpswich
KingaroySouth Burnett CTCLot 2 Somerset StKingaroy
LoganThe Benevolent SocietyLevel 1, 3994 Pacific HighwayLoganholme
MackayAct For Kids and Girudala Community Co-operative Society33A Peel StreetMackay
Maryborough/BundabergChurches of Christ Care37 Tavistock StreetTorquay
Moreton BayMercy CommunitySuites 28-29 Kingsgate Centre, 42-44 King StreetCaboolture
Mount IsaSave the Children 121 Marian StreetTownview
RockhamptonUnitingCare Community229 Musgrave StreetNorth Rockhampton
Roma Mercy Community and Lifeline Darling Downs35 Queen StRoma
Sunshine Coast/GympieAct for KidsLevel 2, 15-17 Ocean StMaroochydore
ToowoombaMercy Community 104 South StreetRangeville
TownsvilleMercy Community111 Charters Towers RdHermit Park

How can I help others?

Are you worried about someone else? Maybe it’s your adult kids and grandkids, a family at school or your friend at work? You can help them get the support they need.

Simple things like organising a playdate or chatting to your friend or colleague might be the start to getting them the help they need.

One of the best ways you can help is by starting a conversation. So talk to them and encourage them to call 13 FAMILY (13 32 64) or visit their local Family and Child Connect office to get some advice and support for their situation.

You may even like to offer your support when they speak with Family and Child Connect – either over the phone or in person.

Reporting abuse

If you have reason to suspect a child is experiencing harm, or is at risk of experiencing harm, contact Child Safety.

Always phone Triple Zero (000) if you believe a child is in immediate danger.

What other support is available?

If you are looking for practical support to help with the day-to-day work of raising children there are a number of websites and services that provide useful tips and information for parents and families:

Raising Children Network – A comprehensive website offering resources and information on parenting for children of all ages.

Triple P – Positive Parenting Program – A free parenting program for Queensland parents and carers to raise happy, healthy children and teenagers.

Parentline – A confidential telephone counselling service which supports parents and carers of children.

Talking Families – A website full of useful tips to help start a conversation – either so you can ask for help for you and your family or offer support to a family you know.

oneplace – A free, online community services directory for Queensland parents, young people and families who are having tough times, to find help in your local area.