Family and Child Connect - Families

You love your kids but sometimes things get tough and you need a bit of help.

Every family faces challenges at some point.
We connect you to the support you need to make things better for you and your family.
It’s confidential, free and worth the call.

How can I contact Family and Child Connect?

You can contact us by calling 13 FAMILY (13 32 64), by completing our online referral form or visiting us in person.

 

CatchmentService ProviderStreet AddressSuburb
Beenleigh/BaysideThe Benevolent SocietyUnit 1/12 Doig StreetCleveland
BrisbaneMercy Community Services, Kurbingui Youth Development and Aboriginal and Torres Strait Islander Community Health Service (ATSICHS)445 Zillmere RoadZillmere
Browns Plains/Beaudesert Mercy Community ServicesLevel 1, 3202/10-20 Eastern RoadBrowns Plains
CairnsAct for Kids, Community Services Tablelands, Community Support Centre Innisfail and Warringu Aboriginal and Torres Strait Islander Corporation4/202 Scott StBungalow
Gold CoastAct for Kids21 Tallebudgera Creek RdWest Burleigh
IpswichKummara16 East StIpswich
KingaroySouth Burnett CTCLot 2 Somerset StKingaroy
LoganThe Benevolent Society6 Bindi StLogan Central
MackayAct For Kids, C&K and Girudala Community Co-operative Society33A Peel StreetMackay
Maryborough/BundabergChurches of Christ Care37 Tavistock StreetTorquay
Moreton BayMercy Community ServicesSuites 28-29 Kingsgate Centre, 42-44 King StreetCaboolture
Mount IsaSave the Children 121 Marian StreetTownview
RockhamptonUnitingCare Community229 Musgrave StreetNorth Rockhampton
Roma Mercy Community Services and Lifeline Darling Downs35 Queen StRoma
Sunshine Coast/GympieAct for Kids33 Dalton DrMaroochydore
ToowoombaMercy Community Services 104 South StreetToowoomba
TownsvilleMercy Community Services111 Charters Towers RdHermit Park

How can I help others?

Are you worried about someone else? Maybe it’s your adult kids and grandkids, a family at school or your friend at work? You can help them get the support they need.

Simple things like organising a playdate or chatting to your friend or colleague might be the start to getting them the help they need.

One of the best ways you can help is by starting a conversation. So talk to them and encourage them to call 13 FAMILY (13 32 64) or visit their local Family and Child Connect office to get some advice and support for their situation.

You may even like to offer your support when they speak with Family and Child Connect – either over the phone or in person.

Reporting abuse

If you have reason to suspect a child is experiencing harm, or is at risk of experiencing harm, contact Child Safety Services.

Always phone Triple Zero (000) if you believe a child is in immediate danger.

What other support is available?

If you are looking for practical support to help with the day-to-day work of raising children there are a number of websites and services that provide useful tips and information for parents and families:

Raising Children Network – A comprehensive website offering resources and information on parenting for children of all ages.

Triple P – Positive Parenting Program – A free parenting program for Queensland parents and carers to raise happy, healthy children and teenagers.

Parentline – A confidential telephone counselling service which supports parents and carers of children.

Talking Families – A website full of useful tips to help start a conversation – either so you can ask for help for you and your family or offer support to a family you know.